- Mustafa Jewellers offers a 14-days return policy from the date of purchase.
- To be eligible for a return, the jewelry item must be in its original condition, with all tags and packaging intact.
- Custom-made or personalized items are non-returnable unless there is a manufacturing defect.
- Refunds will be issued to the original payment method, and shipping charges are non-refundable.
- Mustafa Jewellers allows customers to exchange their purchase within 20 days of the original purchase date.
- The exchanged item must be in its original condition, with all tags and packaging intact.
- Customers can exchange the item for another product of equal or higher value, paying the difference in price.
- Mustafa Jewellers provides free standard shipping within the UK for orders above £100.
- Express shipping options are available for faster delivery, with additional charges based on the shipping location and package weight.
- International shipping is also offered, but shipping fees and delivery times will vary depending on the destination.
- Mustafa Jewellers offers a 1-year limited warranty on all jewellery items against manufacturing defects.
- The warranty does not cover damage due to improper handling, accidents, or normal wear and tear.
- To claim the warranty, customers must present the original purchase receipt and the item in question.
