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Terms & Conditions

Order Acceptance:

All orders are subject to acceptance and availability. Once you place an order, we will send you an email confirming the receipt of your order. However, this does not constitute acceptance of your order. The contract between you and Mustafa Jewellers will only be formed when we dispatch the ordered items to you.

Pricing and Payment:

All prices displayed on our website are in GBP and include VAT where applicable. We reserve the right to update prices without prior notice. Payment for your order must be made in full and received before the items are dispatched. We accept major credit/debit cards and other payment methods as listed on our website.


We offer free shipping for orders within the UK. Delivery times may vary depending on the availability of the items and your location. We will make every effort to deliver your order within the estimated timeframe. However, we are not liable for any delays that may occur due to unforeseen circumstances or events beyond our control.

Returns and Exchanges:

If you are not entirely satisfied with your purchase, you may return it within 2 Weeks from the date of delivery for a full refund or exchange. The item must be in its original condition and packaging, accompanied by the original sales receipt. Personalized and custom-made items are non-refundable unless they are faulty.

Product Descriptions:

We make every effort to ensure that the product descriptions and images provided on our website are accurate and up-to-date. However, slight variations in color and size may occur due to the nature of gemstones and handcrafted jewelry.

Intellectual Property:

All content on our website, including images, logos, and text, are the property of Sparkling Gems and are protected by copyright and intellectual property laws. Any unauthorized use or reproduction of our content is strictly prohibited.

Privacy Policy:

We are committed to protecting your privacy and personal information. Please review our Privacy Policy for details on how we collect, use, and disclose your data.

Applicable Law and Jurisdiction:

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.