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Shipping & Returns

Returns Policy

  • Mustafa Jewellers offers a 14-days return policy from the date of purchase.
  • To be eligible for a return, the jewelry item must be in its original condition, with all tags and packaging intact.
  • Custom-made or personalized items are non-returnable unless there is a manufacturing defect.
  • Refunds will be issued to the original payment method, and shipping charges are non-refundable.

Exchange Policy:

  • Mustafa Jewellers allows customers to exchange their purchase within 20 days of the original purchase date.
  • The exchanged item must be in its original condition, with all tags and packaging intact.
  • Customers can exchange the item for another product of equal or higher value, paying the difference in price.

Shipping Policy:

  • Mustafa Jewellers provides free standard shipping within the UK for orders above £100.
  • Express shipping options are available for faster delivery, with additional charges based on the shipping location and package weight.
  • International shipping is also offered, but shipping fees and delivery times will vary depending on the destination.

Warranty Policy:

  • Mustafa Jewellers offers a 1-year limited warranty on all jewellery items against manufacturing defects.
  • The warranty does not cover damage due to improper handling, accidents, or normal wear and tear.
  • To claim the warranty, customers must present the original purchase receipt and the item in question.